1. What are the things I need to ensure for my passport to be travel-ready?
   Passport must be valid for at least six months.
   Passport must have sufficient right side pages.
   
   “Emmigration Check Not Required” stamp must be endorsed at the back of your Passport for travel to southeast Asia, Gulf countries, China, Eastern Europe. If required, contact us to get the same done up to 15 days before departure.
   
2. If I already have a Visa, what do I need to check before travelling?
   If you are already holding a visa, please ensure it is still valid in terms of dates and number of entries and for the number of days that you are visiting the foreign country.
   
3. How do I safeguard my Travellers Cheques?
   At the time of purchase, sign on the top left hand corner, and only at the time of encashing, countersign in the second space.
   
4. How do I ensure my hotel room is confirmed?
   Insist on a Carry Confirmation Voucher with the Tel No/Address. This should be presented at the Hotel Desk on arrival. In the event of cancellation, please ensure you obtain name/cancellation number from hotel to avoid one night retention charges.
   
5. How do I ensure smooth Immigration and Customs at departure?
   Fill in Embarkation Card and present with passport at Immigration Control. Declare all electronic items and excess jewellery at Customs, to prevent confiscation of the same on your return.
   
   Ensure that you carry your Laptop letter/Receipt with you which is necessary to present to the customs on departure to avoid paying any customs or confiscation of the same on your return.
   
6. What do I do if the airline insists they are not holding my reservation?
   Be very firm that you do have a reservation, and show them the Computer Printout attached by us to your ticket which mentions OK (confirmed) or give them your PNR ( Personal Number Record) or Vendor Locator Number.
   
7. What do I do if I am offloaded due to no fault of mine, or miss my onward connection due to an airline delay?
   If the Airline “offloads” you involuntarily, then insist that the Airline endorses your ticket to any other carrier or gives you free hotel accommodation and monetary compensation. This differs from Airline to Airline. BUT, ensure you demand for a compensation.
   
8. What do I do if I miss flight due to my error?
   You need to contact the concerned Airline Office/Airport or call us on our Emergency Mobile No 9845056690 and we will assist you.
   
9. Do I need to reconfirm my return flight?
   Reconfirm your return flight tickets seventy two hours before departure directly with the airline or thru the closest American Express office , as bookings not reconfirmed will be cancelled, particularly on high demand routes and in high season.
   
10. What do I need to do if i need to reissue or reroute my tickests?
    Visit the nearest American Express office or email or call us on our Emergency Mobile Number +91 9845056690 and we will advise you on what to do , and send appropriate messages through the Airline system for smooth processing of the same.
    
11. What do I do if I misplace my Travellers Cheques?
    In case of loss of Travellers cheques , contact the nearest American Express office to blacklist Travelers Cheques and prevent misuse of the same, and process a refund.
    
    Make sure you carry your Forex Receipt and a note of the TC Nos seperately from your TC’s. This speeds up the process of blacklisting and refund . If you have bought your TC’s from us pl call us,mail us and we will assist you.
    
12. What do I do if the Airline misplaces/delays/damages my Baggage?
    If your baggage, is misplaced or delayed, file a Property Irregularity Report (PIR) and Compensation Claim with the concerned airline before you leave the airport. Then handover these forms along with a letter addressed to the airline for a claim of lost/delayed baggage. Should this be on your return, we could assist you with the formalities and advise you on collection at Bangalore Customs Office.
    
    While checkin please ensure you have your baggage tagged correctly, and retain the counterfoil till you receive your baggage at destination.
    
13. Do I need to re-checkin at transit points?
    Please confirm at check-in that your baggage is checked through to the destination and that you have the appropriate boarding Cards. Always check your ticket to ensure correct flight coupons have been removed/left in.
    
    In case of damaged baggage, file a Property Irregularity Report (PIR) with the airline staff at the airport itself and show them the damaged baggage. Incase your baggage arrives late and is damaged contact the concerned airline and fill up a PIR(PROPERTY IRREGULARITY REPORT) to claim a compensation.
    
14. What do I do if my passport is lost/stolen?
    In case of loss of passport, contact the local Indian Embassy with copies of travel documents, who will issue an emergency passport. To speed up this process ensure that you keep a copy of your Passport back in India and carry one with you. Please call us on our Emergency Mobile Number +919845056690 and we will assist you.
    
15. How does Overseas Medical Insurance help me if I get sick when out of thecountry?
    In case of health related problems, on your return, the medical bill will be paid by the Insurance Company, subject to their regulations.
    
16. How can I ensure that my mileage is credited to my Frequent Flier number?
    Please ensure you provide details of it to your Travel Counsellor and it is mentioned on your PNR. Also please retain boarding passes until you receive your next Frequent Flier statement to assist you in verifying that all points have been awarded to you. Always carry your Frequent Flier Cards with you.
    
17. How do I ensure seating of my choice?
    Airlines allocate seats only for confirmed bookings, so frequent changes in dates leading to waitlisted bookings leads to seat requests not being accepted by the airline. Whilst every effort is made to block your preferred seat, all carriers reserve the right to reallocate seating even where confirmation has already been made.
    
18. How do I ensure my dietary requirements are taken care of?
    Please ask for any specific Meal Request at the time of making your resevation and check that there is a confirmation of the same on your Itinerary Print prior to your departure/arrival. Please re-confirm the same with your Travel Counsellor.
    
    Tips on Eating On Board
    Flying long distances can be stressful on your body. Help it by doing the following:
    
    Eat something before you board your aircraft
    Relaxed flying begins before takeoff. A study by the Japanese researcher Dr. Makoto Matsamura has shown that a snack and a beverage before takeoff is good for your health.
    So it's best to enjoy a snack before your flight!
    
    Drinking plenty of liquids during the flight
    As a general rule when flying:
    Eat less and drink more, because aboard aircraft digestion is on " low flame". It's best to eat low fat meals, fruit and vegetables.
    Another important point you should note:
    Due to the low humidity in an aircraft cabin, your body needs more fluids than when you are on the ground. Because humidity in the cabin drops, the air becomes dry and on long-haul flights this can result in symptoms od parching of the mucos membranes and skin irritations. So drink a glass of non-carbonated mineral water or fruit juice every two hours. They're healthy and will keep you fit! We recommend that you skip cofee, black tea, cola and alcohol because they take more liquids from the body than they supply it.
    Especially children should drink a lot of liquids because in relation to their weight they have a larger body surface. This means evaporation through their skin is greater than in the case of adults.
    
    Stay fit with small snacks
    Tank up on fresh energy on long-haul flights with a small meal of fruit, vegetables and easily digestable snacks!
    Especially suitable for snacks are:
    Chocolate bars
    Dried fruit and nuts
    Russian bread
    Apples, bababas, pears...whatever you feel like and is in season!
    
19. Can I take foodstuff from India overseas?
    All countries have different rules when it comes to import of food articles. Please check very carefully before embarking on your journey.
    
20. How do I transport my pets by Air?
    Pets are carried in the cargo hold, which is located underneath the passanger cabin, in the aircraft. This hold is temperaturre controlled and provides a comfortable environment during the flight. The hold is not lit, because experience shows that pets quickly settle down and travel better in the dark.
    
    Pets are not permitted in the passenger cabin.
    
    Before making any transport arrangements, you must make sure that all qpplicable documentation, such as possible import licences required by country of destination, have been obtained. Vaccinations or health and quarantine requirements must also be met.
    
    You must have a correctly sized container to carry your pet, otherwise the airline may refuse travel for your pet.
    
    Detailed instructions on the container specifications can be found in the IATA (International Air Transport Association) Live Animals Regulations.
    
21. What can I do to prepare my pet for its journey?
    Get your pet used to the container a few days before its flight. A fovourite blanket should help it feel at home in a strange environment.
    
    Give only a light meal to your pet a few hours before the flight departure. Most pets are house trained and do not wish to soil their bedding. It is therefore kinder not to give them too much food. If the flight duration is over 12 hours, water needs to be provided, but care should be taken not to overfill the water container. Water is checked before loading and during transit stops.
    
    Pets travel very well and do not usually need a sedative. It sedation is required, it must only be carried out under strict veterinary supervision and the details should be clearly shown pn the pet's container.
    
    Puppies and kittens must be atleast 10 weeks old and must be weaned and able to eat on their own. (Please note that for some countries the minimum age is 12 weeks). Cats and dogs up to sixth week of pregnancy can be carried. However, they must have a veterniary certificate confirming the pregnancy and that the pet is fit to travel.
    
    For more detailed information please log on to your airline's website or call your Dedicated Travel Counsellor at +91 80 41221222 who can give you an airline contact.
    
    
22. What do I do in the event of exceeding my free Baggage Allowance?
    An excess Baggage Fee is charged if you exceed weight or number of pieces. This is no longer based on ticket price but linked to destination.
    
23. What is usually forbidden to carry in cabin baggage?
    The following items are usually not permitted on board the cabin of any aircraft:

• Zippo lighters
• Toy or replica guns
• Household cutlery
• Catapults
• Steel nail files
• Knives with any length blade
• Razor blades (non-safety)
• Paper Knives
• Darts
• Sporting bats/clubs
• Billiard/snooker/pool cues
• Only nail scissors are permitted where blades do not exceed 3 cm.
• Tradesmen's tools
• Corkscrews
• Hypodermic syringes require proof of medical need
• Any other article which the airport authority considers might be used, or could be adapted, for causing injury or incapacitation of a person.

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